24/7 Emergency Hotline · +49 69 247562 50 · When it matters, we are there for you
OUR SERVICES

Your Remote Hands Service in the data center

From a single task to a complete migration: we are your experienced hands in the data center, at all our locations and around the clock.

WHY SMARTHANDS24

Your advantages at a glance

Experienced team

Over 15 years of experience and certified technicians who know exactly what they are doing.

Personal service

A dedicated contact, fast response and clear communication on every job.

Technical expertise

From cabling to migration: solid know-how for every task at the rack.

HOW WE WORK

From request to completed job

01

Request

You tell us what needs doing, via form, email or phone. In an emergency, around the clock.

02

Planning

We clarify details, access and time windows and align the approach with you.

03

On-Site Execution

Experienced technicians carry out the work at your location, in coordination with you.

04

Documentation & Handover

You receive traceable documentation with photos and the results of the job.

Technical operations you can rely on

Planned or urgent: we are there for your systems, with the experience of more than 15 years in the data center.

Request now
OUR SERVICES IN DETAIL

A selection of our services

From installation and ongoing operation to migration: these are the services we handle on site for you – and much more, tailored to your needs.

Server Installation & Removal

Whether a single server or complete racks: we handle the physical installation of your hardware on site, from unboxing and rack mounting to connecting power and network. On request, we also carry out the orderly removal and decommissioning. You receive full documentation with photos, so you always know what is in your rack, even remotely.

Structured Cabling

Clean cabling is the foundation of stable operation. We install copper (Cat6/6A) and fiber connections following fixed routing and labeling standards, including cross-connects and patching. Every connection is tested and documented, so later changes and troubleshooting stay quick and traceable.

Installation & Configuration

After installation we handle commissioning: BIOS and firmware updates, base configuration, network connection and function tests. We work to your specifications and checklists, so the systems run exactly as you need before we hand over.

Hardware Replacement (RMA)

When a component fails, we replace it quickly and professionally, from hard drives and power supplies to entire servers. On request we also handle RMA cases with your manufacturer: diagnosis, replacement, configuration check and return of the faulty parts. This keeps your downtime to a minimum.

Debugging & Troubleshooting

When nothing works remotely, we are your eyes and hands on site. We isolate faults systematically, check connections, components and configuration, perform restarts and visual inspections, and report back clearly, often faster than dispatching your own technician would be.

Inventory & Documentation

No longer sure what is in your racks? We record your inventory completely: serial numbers, positions, cabling, condition. You receive structured documentation with photos that serves as a reliable basis for audits, relocations or further planning.

Rack & Server Migration

Relocation, consolidation or a move to a new data center: we plan and carry out migrations, from a clean shutdown and secure transport to reassembly and function testing at the destination. All coordinated, documented and designed for minimal downtime.

Smart Hands & Emergency (24/7)

Sometimes you simply need someone on site fast. Through our 24/7 emergency hotline you can reach us at any time, for short-notice jobs, urgent interventions or when a system is no longer reachable. Experienced technicians step in, coordinate with you and document every step.

OUR WORK

Quality you can see

PRECISE WORK

Care down to the detail

Whether installation, cabling or component replacement: our technicians work in a structured and clean way, so your hardware runs reliably and every step stays traceable.

PROFESSIONAL

Hardware in the best hands

From a sensitive component to a complete server: we treat your systems with the necessary care, to clear standards and with more than 15 years of data center experience.

ON SITE FOR YOU

Where your servers are

When you cannot be on site yourself, we are. Our technicians handle the work directly at your rack, reliably and on schedule.

LOCATIONS

When it matters, we are there

Headquartered in Frankfurt am Main, present at all our locations.

🇩🇪
Frankfurt
Headquarters
🇳🇱
Rotterdam
Netherlands
🇬🇧
Manchester
England
🇪🇪
Tallinn
Estonia
🇨🇭
Zug
Switzerland
🇸🇪
Stockholm
Sweden
🇷🇴
Bukarest
Romania
🇪🇸
Barcelona
Spain

Rack migration, emergency or an extra pair of hands at the server?

Tell us what you need. We are at your location.

Get in touch now
+49 69 247562 50